skip to content

Opening hours

On-site service at the helpdesk, library and computer pools closed

Please note: Due to the current situation regarding the corona virus the RRZK Helpdesk is available via phone (0221-470-89555) and e-mail (rrzk-helpdesk@uni-koeln.de) only. Service will be provided at the known quality and during the common opening hours. It is best to send your enquiry via e-mail to our ticket system, so we can help you quickly and specifically.

This applies in particular to applications for guest accounts and their renewals: You must expect delayed processing of applications submitted by mail. Therefore, please send the applications by e-mail to rrzk-helpdeskSpamProtectionuni-koeln.de.

The library for computer science is closed to the public too. For book lending or return as well as further questions please contact informatik-bibliothekSpamProtectionuni-koeln.de

The computer pools are also closed until further notice.

RRZK-Helpdesk Information-desk

Regular opening hours: Monday - Friday: 9.00 am - 4.00 pm

RRZK-Helpdesk PC-consultation

Attention: From 1 March, the PC-consulting will no longer have fixed opening hours, please contact us via e-mail or contact form and make an appointment if necessary.

RRZK-Helpdesk Mac-consultation

Attention: From 1 March, the Mac-consulting will no longer have fixed opening hours, please contact us via e-mail or contact form and make an appointment if necessary.

Computer workstations

Course and work rooms are generally available to all members of the University of Cologne - provided no courses or events take place there.

Regular Opening Times: Monday - Friday: 09:00 am - 08:00 pm

Course rooms 3 and 4: Monday - Friday: 09:00 am - 06:00 pm

Please note: Course room 3 (-1.01) und 4 (-1.02), as well as the multimedia room are located in the lower ground floor. They are only accessible via the staircase at the RRZK-Helpdesk (not via the main staircase). Barrier-free access is possible by elevator after registration at the RRZK-Helpdesk information desk.

Library

The main concentration areas of the library are informatics and information processing. Among those especially computer graphics, programming, artificial intelligence, virtual reality, information visualization, and networks.

Adress: Building 133, Weyertal 121, 50931 Köln, 5th Floor

Telephone: (0221) 470-89790

Regular Opening hours: Monday - Friday: 10.00 am - 08.00 pm

E-Mail: Contact form library

Contact
If you have any questions or problems, please contact the RRZK-Helpdesk