Registration & Installation
Who is entitled to a Zoom licence from the University’s pool?
How can I register with Zoom as a member of the University of Cologne and obtain a full licence?
Where can I obtain the desktop client? Where can I obtain the mobile app?
How does the login work for the desktop client and the mobile app?
Where can I find the extended preferences for my meetings?
Where can I find instructions on how to use Zoom?
I have some questions about data privacy or the usability and/or security of Zoom
Whom can I contact if I need assistance or have any questions?
Do I need a Webinar license
Who do I contact if I need a Webinar license?
I have been allocated a webinar licence. How can I now create webinars?
Can I/should I test a webinar session beforehand?
Former accounts & licenses
I already have a basic account. When I access the University’s portal, I always end up directly in the account profile.
I registered some time ago on "zoom.us" with my email address. Can I simply continue using the account?
I already had a licence from the test phase. Do I have to register again now?
I have an activation link for a licence, but it no longer works.
I have set up a meeting. What information do the participants need from me?
Zoom fails to start after logging into the Android app.
How can I enable my secretary's office to schedule meetings for me? Is there any kind of group account?
How can I organize a meeting for someone else, e.g. my supervisor, director etc.?
How much storage space is available to me in the Zoom Cloud?
After signing in with SSO on Linux, only a white page with cryptic symbols appears.
Where can I find virtual backgrounds with motives of the university?
I would like to have my Zoom account deleted again that I set up via the University of Cologne’s portal.
My internet connection becomes much slower while using video conferencing. What can I do?
If you have any questions or problems, please contact the RRZK-Helpdesk