Covid-19 measures: Closure of the RRZK-helpdesk and PC-pools

Even though we are open for you again, we are still happy to accept your inquiries via email in the spirit of contact avoidance.
Feel free to contact us via contact form.
You have a guest account request? The best way is to send it to us by e-mail.

Please note the current information on our website about the Covid-19 measures in the RRZK!

The RRZK-Helpdesk is your first contact point in case of questions about applications, trouble reports, complaints, change requests or needs that require the services of the RRZK.

Contact form

Opening hours and address of RRZK-Helpdesk

Our services

Info counter:

• Administration of student and personal accounts as well as all other accounts
• Supervision of computer workstations and course rooms

2nd-level support - by e-mail or by appointment (see the changed service offer):

• Support in setting up the IT services offered by the RRZK, such as Wi-Fi, e-mail, VPN for the Windows, Android and Linux operating systems
• Support in setting up the IT services offered by the RRZK, such as Wi-Fi, e-mail, VPN for the MacOS, iOS and iPadOS operating systems. For more information, see the Mac Support instructions.

remote consulting

Should you not be able to come to us personally, remote consultation may be possible. Further information can be found under Remote Consulting for PC and Mac via telephone and internet.