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Covid-19 measures: Closure of the RRZK-helpdesk and PC-pools

The RRZK-Helpdesk and the PC-Pools remain closed until further notice!
Due to technical reasons, we kindly ask you to send inquiries to the RRZK-Helpdesk exclusively via the contact form.


At the moment please send requests for guest accounts only by e-mail! For account applications submitted by internal mail, a considerable delay in processing can be expected.

Please note the current information on our website about the Covid-19 measures in the RRZK!

RRZK-Helpdesk

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Photo: Josa Jungnickel

The RRZK-Helpdesk is your first contact point in case of questions about applications, trouble reports, complaints, change requests or needs that require the services of the RRZK.

Contact form

Opening hours and address of RRZK-Helpdesk

Our services

Info counter:
- Administration of student and personal accounts as well as all other accounts
- Supervision of computer workstations and course rooms

PC consulting:
- Support in setting up the IT services offered by the RRZK, such as WLAN, e-mail, VPN for the Windows, Android and Linux operating systems

Mac consulting:
- Support in setting up the IT services offered by the RRZK, such as WLAN, e-mail, VPN for the MacOS, iOS and iPadOS operating systems

For more information, see the Mac Support instructions.

remote consulting

Should you not be able to come to us personally, remote consultation may be possible. Further information can be found under Remote Consulting for PC and Mac via telephone and internet.

 

Contact
If you have any questions or problems, please contact the RRZK-Helpdesk