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Automatically set up an e-mail account in Microsoft Outlook

Microsoft Outlook 2019

Below we show you how to set up your student or staff account in Microsoft Outlook 2019.

Unfortunately there is a bug in Microsoft Outlook 2019, which prevents an automatic configuration. Therefore, more steps are necessary for configuration than in previous Outlook versions.

  1. Please keep Outlook closed. Click on the windows symbol in the bottom left-hand corner and search for "control panel". As a search result you will find the corresponding app of the same name. Click on it to start the control panel.
  2. [Image 1]: In the control panel click on "Mail (Microsoft Outlook 2016)". If this item is not shown, navigate to "View by" in the upper right-hand corner and set the icons to „small symbols".
  3. [Image 2 and 3]: If this is the first time you work with Outlook on your device, you must add a new profile. Click on "Add" to add a new profile. You may choose any name as the profile name. If a profile already exists, this step is not necessary and therefore does not appear. Instead another window called "Mail-Setup" [Image 4] will show. In this window, click on "e-mail accounts".
  4. [Image 5]: Now fill out the remaining fields and click on "continue".
  5. Under certain circumstances, a message for automatic configuration may be displayed. Click on "Allow" here. If a login window from Microsoft appears or a Shibboleth authentication is requested, please close this window by clicking on the X without making any entries here.
  6. [Image 6]: If all the information was correct, your mailbox has been set up successfully. Remove the tick from "Set up Outlook Mobile on my phone as well" - if available - and click on "Finish".
  7. Now you can open Outlook and use your mailbox.
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  • Enlarged view:
    In the control panel click on „Mail (Microsoft Outlook 2016)“. If this item isn’t shown, choose upper right „small symbols“ right to "View by".
  • Enlarged view:
    If you have Outlook installed fort he first time you must add a new profile. Click on "Add", to add a new profile.
  • Enlarged view:
    You can use any name yourself as the profile name.
  • Enlarged view:
    If a profile already exists, this step is not necessary and therefore does not appear. Instead you get another Window called "Mail-Setup". Click in this window on "e-mail accounts".
  • Enlarged view:
    Now fill in the displayed fields and click on "continue".
  • Enlarged view:
    If all the information was correct, your mailbox has been set up without errors. Remove the tick from "Set up Outlook Mobile on my phone as well" - if available - and click on "Finish".

Microsoft Outlook 2010/2013/2016

How to set up your student or staff account in Microsoft Outlook 2010/2013/2016:

 

  1. Open the Account Wizard via the menu items File -> Information -> Add Account.
  2. Enter your name, your e-mail address (in the form identifier@smail.uni-koeln.de or identifier@uni-koeln.de) and the password of your student or staff account in the account assistance. The "identifier" depends on which e-mail address you intend to use with Outlook and is one of two items: It can be (1) your user name (combination of up to eight letters and numbers) or (2) your name alias (usually in the format of firstname.lastname). Please note that use of an alias requires its previous registration in uniKIM. Both your user name and a name alias will work with Outlook.
  3. Click "Next".
  4. If your computer is in the AD domain, a security prompt may appear during setup. Here, please click "Cancel" or the "X" icon in the upper right-hand corner of the window.
  5. Provided the credentials were entered correctly, the server settings required for the account setup will be determined automatically. Outlook will now send a test message to the email account. 
  6. If this was not successful and you need to enter the server settings on your own, please follow our detailed instructions.
  7. Click "Finish".

Contact
If you have any questions or problems, please contact the RRZK-Helpdesk