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Regional Computing Centre (RRZK)

Initial registration in Cisco Duo

Before you can use Cisco Duo and thus multi-factor authentication, you must first register a second factor.

Requirements

To use the "Duo Mobile" app as a second factor, at least one of the following requirements must be met:

  • Android 11 or higher
  • iOS 15.0 or higher
  • iPadOS 15.0 or higher
  • watchOS 4.0 or higher

You can find more details on the requirements for Android here and for Mac here.
Be advised, it is mandatory to have a screen lock option enabled on your smartphone (e.g. PIN, password, fingerprint etc.). Otherwise your authentication requests will be denied.

If you do not have a device compatible with these requirements, please contact the RRZK Helpdesk.

Procedure

If you are setting up using a single mobile device, please follow these instructions:Initial registration of Cisco Duo with mobile device

Otherwise, please follow the steps below:

Bitte achten Sie darauf, die nachfolgenden Schritte ohne Unterbrechung (bspw. durch Schließen des Browsers oder des jeweiligen Tabs) bis zum Ende durchzuführen!

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  1. Initial registration for Duo is only possible via devices located on the UoC campus (not from home or on the road via VPN). If this is the case, first go to the website https://mfastart.uni-koeln.de.
  2. Confirm the message that appears with "Okay" [Fig. 1]. You can now change the language in the top-left corner by clicking on "EN" [Fig. 2].
  3. Then log in with your user name and the corresponding password [Fig. 3].
  4. Now click on "First steps" [Fig. 4] and then select the "Duo Mobile" option [Fig. 5].
  5. Regardless of the device used, please select "I have no tablet" [Fig. 6]. Your telephone number is not required and is therefore not stored.
expand:

You will now need the "Duo Mobile" app on your device for the next steps (see requirements). You can find these in the respective play or app stores.

Andorid: https: //play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=de

Apple: https: //apps.apple.com/us/app/duo-mobile/id422663827?mt=8

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  • Enlarged view:
    Once you have successfully installed the "Duo Mobile" app, please click on "Next".
  • Enlarged view:
    Use your mobile device to scan the QR code that is displayed on the screen.
  • Enlarged view:
    u have now connected your mobile device to your account as a second factor. Click on "Next".

  1. Once you have successfully installed the "Duo Mobile" app, please click on "Next" [Fig. 1].
  2. Use your mobile device to scan the QR code that is displayed on the screen [Fig. 2]. To do this, open the "Duo Mobile" app and select "Use a QR code". Then point the camera of your mobile device at the QR code so that it appears in the square provided on the display of your mobile device.
  3. Then follow the instructions on the screen: Instructions: Device management - Add device.
  4. You have now connected your mobile device to your account as a second factor. Click on "Next" [Fig. 3].

Further information

Questions?

Contact
If you have any questions or problems, please contact the RRZK-Helpdesk