skip to content

Regional Computing Centre (RRZK)

Alternative initial registration in Cisco Duo via a mobile device

Before you can use Cisco Duo and thus multi-factor authentication, you must first register a second factor.

Prerequisites

Requirements

To use the "Duo Mobile" app as a second factor, at least one of the following requirements must be met:

  • Android 11 or higher
  • iOS 15.0 or higher
  • iPadOS 15.0 or higher
  • watchOS 4.0 or higher

You can find more details on the requirements for Android here and for Mac here.
Be advised, it is mandatory to have a screen lock option enabled on your smartphone (e.g. PIN, password, fingerprint etc.). Otherwise your authentication requests will be denied.

If you do not have a device compatible with these requirements, please contact the RRZK Helpdesk.

expand:

You will now need the "Duo Mobile" app on your device for the next steps (see requirements). You can find these in the respective play or app stores.

Andorid: https: //play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=de

Apple: https: //apps.apple.com/us/app/duo-mobile/id422663827?mt=8

Procedure

1 / 6
  • Enlarged view:
    Confirm the message that appears with "OK".
  • Enlarged view:
    You can change the language by clicking on the "EN" in the top right corner.
  • Enlarged view:
    Then log in with your user name and the corresponding password.
  • Enlarged view:
    Now click on "Get started".
  • Enlarged view:
    Then select the "Duo Mobile" option.
  • Enlarged view:
    Regardless of the device you are using, please select "I have a tablet". Your telephone number is not required and is therefore not stored.

  1. The first-time registration for Duo is only possible via devices that are located on the UoC campus (not from home or on the road via VPN). If you meet this condition, first go to the website https://mfastart.uni-koeln.de.
  2. Confirm the message that appears with "Okay" [Fig. 1].
  3. You can change the language by clicking on the "EN" in the top right corner [Fig. 2].
  4. Then log in with your user name and the corresponding password [Fig. 3].
  5. Now click on "First steps" [Fig. 4] and select the "Duo Mobile" option [Fig. 5].
  6. Regardless of the device you are using, please select "I have a tablet" [Fig. 6]. Your telephone number is not required and is therefore not stored.
1 / 10
  • Enlarged view:
    Once you have successfully installed the "Duo Mobile" app, please click "Next".
  • Enlarged view:
    Now select the "Open Duo Mobile" option and use it to open the "Duo Mobile" app.
  • Enlarged view:
    If necessary, confirm the browser message and click on "Open".
  • Enlarged view:
    You have now connected your mobile device to your account as a second factor. Click on "Continue".
  • Enlarged view:
    Give this account a name and confirm this with "Save".
  • Enlarged view:
    If you want to practice using Cisco Duo, click on "Practice now", otherwise you can skip this point by clicking on "Skip".
  • Enlarged view:
    We recommend allowing the notifications to open the "Duo Mobile" app via a message and confirm your identity. Alternatively, you can always use the passcode that is displayed during authentication. If you do not want to allow notifications, you can skip this point.
  • Enlarged view:
    You can deactivate the collection of user data.
  • Enlarged view:
    Confirm the message that appears with "OK".
  • Enlarged view:
    The setup of a device for multi-factor authentication with Cisco Duo has now been successfully completed. Click "OK" to return to the login page.

  1. After successfully installing the "Duo Mobile" app, please tap on "Next" [Fig. 1].
  2. Now select the option "Open Duo Mobile" [Fig. 2] and use it to open the "Duo Mobile" app. If necessary, confirm the browser message and click on "Open" [Fig. 3].
  3. You have now connected your mobile device to your account as a second factor. Click on "Next" [Fig. 4].
  4. Give this account a name and confirm this with "Save" [Fig. 5].
  5. If you would like to practice using Cisco Duo, click on "Practice now", otherwise you can skip this point by clicking on "Skip" [Fig. 6].
  6. We recommend allowing notifications in order to open the "Duo Mobile" app via a message and confirm your identity. Alternatively, you can always use the passcode that is displayed during authentication. If you do not want to allow notifications, you can skip this point [Fig. 7].
  7. You can deactivate the collection of user data [Fig. 8] and confirm the message that appears with "OK" [Fig. 9].
  8. The setup of a device for multi-factor authentication with Cisco Duo has now been successfully completed. Click "OK" to return to the login page [Fig. 10].

Questions?

Contact
If you have any questions or problems, please contact the RRZK-Helpdesk